When Will I Receive My Order?
To estimate your delivery date, see the average shipping times for each product shown at the top of that product's page. The "delivery date" is the date you will receive it, and the number of "business" days does NOT include weekend days or holidays.
The average delivery times are estimates not a guaranteed delivery date.
Please allow at least the time shown in estimates to ensure on-time delivery.
Can I Get Rush Shipping?
We'd love to help! CONTACT US via phone or live chat to place your order and discuss your options.
Express shipping is NOT available through the website and is not available for all products.
(Note: Coupon code specials for free shipping apply only to GROUND shipping, so Express shipping upgrades will require extra charge.)
How Much Will Shipping Cost?
Shipping charges are based on the total dollar value of your order before sales tax.
(Free shipping coupon offers cannot be applied after checkout, so please check total before submitting payment.)
Why Does the Checkout Ask for My Event Date?
We cannot guarantee exact arrival dates, but we want to deliver in time for your event date. If your event is too soon to deliver with regular Ground shipping, we may need to contact you about upgrading to Express shipping. However, if your event is not soon, we will still deliver your order as soon as possible (We do NOT delay shipping until your event date).
Where Do You Ship? Do You Ship to PO Boxes?
We ship to the continental United States. We do NOT ship to P.O. boxes, Alaska, Hawaii, Puerto Rico, The Virgin Islands, or countries outside the U.S.
Why Does Each Product Have Different Estimated Delivery Time?
Because most of our products are personalized, we ship orders directly from the product's manufacturer.
Different manufacturers require different delivery and processing times.
Why Did I Receive Multiple Shipments?
Some products ship directly from the manufacturer in order to save our customers time and money. You may receive your orders in multiple shipments, but you will only pay one low shipping fee.
We accept VISA, Mastercard, Discover, and American Express.
Order Changes or Cancellations
Please contact us right away if you need to make any changes or cancel your order. Change fess may apply. Once we have placed your order with our suppliers, it cannot be cancelled or modified.
Out of Stock & Discontinued Products
We update our website every day to bring you the most current information possible. However, a product occasionally may be discontinued or become out-of-stock without prior notice.
If an ordered item was discontinued, you will be contacted with the option to exchange the discontinued product for a similar product from our store or to receive a full refund.
Out of Stock
Items that are labeled "Out of Stock" may not be purchased. If you purchase such an item in error, we will refund your purchase price.
If an ordered item is out of stock but has not yet been marked on our website, you will be contacted with availability date. You will either receive refund for the item or agree to ship item separately later when it becomes available (with additional shipping fees). Orders containing in-stock items can NOT be placed on hold until the out-of-stock item becomes available.
Texas residents will be charged 8.25% sales tax.
How Long Do I Have to Return an Item?
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 7 days for a refund. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Personalized items can NOT be returned.
How Does the Return Process Work?
Contact us with your reason for return and the information from your order packing slip. We will contact the manufacturer for a Return Authorization Number. NO RETURNED PACKAGES WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER. You will then mail the item back to the manufacturer's address (see the reasons below for refund rules). Shipping will NOT be refunded for packages incorrectly sent to Embellish My Wedding's address. We recommend insuring all packages because we can NOT offer merchandise refunds or shipping refunds if package is lost in transit.
Reason 1: Changed My Mind
We understand that sometimes people change their minds. You may return unwanted items for a refund. However, 15% of order total will be kept as a restocking fee and the original shipping charges will not be refunded. You will be responsible for paying return shipping. Contact us to obtain a Return Authorization Number and instructions on returning your package.
Reason 2: Received Wrong Item
In the rare event that you receive an incorrect item, a new item will be shipped to you at no charge. Contact us to obtain a Return Authorization Number and instructions on returning your package. We will ship your new item immediately (no shipping fees), and you will mail the incorrect item back to the manufacturer (no return shipping fees). Please note that if you do not return the incorrect item, you will be responsible for paying for that item in addition to your original order.
Reason 3: Damaged Item
If an item has been damaged in shipping, a new item will be shipped to you at no charge. Contact us to obtain a Return Authorization Number and instructions on returning your package. We may ask for proof (photo, etc) of the damage. We will ship your new item immediately (no shipping fees).
Can I Use the Website Picture to Match Exact Colors?
Colors vary slightly due to the manufacturing process specific to each product. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor. If you are unhappy with the color, you may return the item (see "Changed My Mind" return rules for details).
How Do I Personalize My Order? / I Can't Get Personalization Link to Open.
Each product has different personalization options (engraving, embroidery, gift tags, or stickers). In the product description text, click the pink link to see the personalization options offered for that product. For some products, the personalization screen opens in a new window. If you cannot see this window, make sure that your internet browser has the "pop-up blocker" off. If you continue to have problems, contact us for further assistance.
I Can't Get Live Chat to Work.
The live chat screen opens in a pop-up window, so make sure that your internet browser has the "pop-up blocker" off. If you continue to have problems, contact us
by phone or e-mail for further assistance.
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. We do not share your personal contact information, and customer service representatives cannot view your credit card number.
Corporate Contact Info:
Embellish My Wedding
9801 W Parmer Ln #516 (Do NOT use this address for returns - see "Returns" section of this page)
Austin, TX 78717