Shipping & Store Policies - Embellish My Wedding

How Long Do I Have to Return an Item?

We stand behind our products 100%. If you are not completely satisfied, you must contact us within 7 days for a refund. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Personalized items can NOT be returned.

How Does the Return Process Work?

Contact us with your reason for return and the information from your order packing slip. We will contact the manufacturer for a Return Authorization Number. NO RETURNED PACKAGES WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER. You will then mail the item back to the manufacturer's address (see the reasons below for refund rules). Shipping will NOT be refunded for packages incorrectly sent to Embellish My Wedding's address. We recommend insuring all packages because we can NOT offer merchandise refunds or shipping refunds if package is lost in transit.

Reason 1: Changed My Mind

We understand that sometimes people change their minds. You may return unwanted items for a refund. However, 15% of order total will be kept as a restocking fee and the original shipping charges will not be refunded. You will be responsible for paying return shipping. Contact us to obtain a Return Authorization Number and instructions on returning your package.

Reason 2: Received Wrong Item

In the rare event that you receive an incorrect item, a new item will be shipped to you at no charge. Contact us to obtain a Return Authorization Number and instructions on returning your package. We will ship your new item immediately (no shipping fees), and you will mail the incorrect item back to the manufacturer (no return shipping fees). Please note that if you do not return the incorrect item, you will be responsible for paying for that item in addition to your original order.

Reason 3: Damaged Item

If an item has been damaged in shipping, a new item will be shipped to you at no charge. Contact us to obtain a Return Authorization Number and instructions on returning your package. We may ask for proof (photo, etc) of the damage. We will ship your new item immediately (no shipping fees).

Can I Use the Website PIcture to Match Exact Colors?

Colors vary slightly due to the manufacturing process specific to each product. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor. If you are unhappy with the color, you may return the item (see "Changed My Mind" return rules for details).

Site Security
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. We do not share your personal contact information. To ensure the safety of credit card information, we process payments through PayPal's financial security system.